Controls, HMI & Interfaces / Identification & support
Systems/Software support
Need help identifying a Systems/Software installation? Start with the software version, controller label and machine context so the request reaches the right specialist.
Start with the installed equipment
What to send for Systems/Software
The software name alone does not identify the supported hardware, version requirements or license entitlement. Describe the installed system and what you need to accomplish before making changes.
| Software identity | Product name, edition and full version shown in the installed software. |
|---|---|
| Installed controller | Controller type, hardware revision and firmware release. |
| Machine context | Machine builder, machine model and the task or error you need help with. |
| Existing backup | Note whether a project and parameter backup exists. Do not send passwords or license keys. |
Choose the label that matches your system
Plan the next step with your system details
Include the exact error or task, controller configuration and available backup information. A support request does not imply that software downloads, licenses or an upgrade are available.
Availability · repair · offers
Send the complete code.
The suffix can change electrical and mechanical compatibility. Include every character and a clear nameplate photo.