Controls, HMI & Interfaces / Identification & support
Drivetop support
Need help identifying a Drivetop installation? Start with the software version, controller label and machine context so the request reaches the right specialist.
Start with the installed equipment
What to send for Drivetop
The software name alone does not identify the supported hardware, version requirements or license entitlement. Describe the installed system and what you need to accomplish before making changes.
| Software identity | Product name, edition and full version shown in the installed software. |
|---|---|
| Installed controller | Controller type, hardware revision and firmware release. |
| Machine context | Machine builder, machine model and the task or error you need help with. |
| Existing backup | Note whether a project and parameter backup exists. Do not send passwords or license keys. |
Plan the next step with your system details
Include the exact error or task, controller configuration and available backup information. A support request does not imply that software downloads, licenses or an upgrade are available.
Availability · repair · offers
Send the complete code.
The suffix can change electrical and mechanical compatibility. Include every character and a clear nameplate photo.