Record the identity
Photograph the nameplate straight on so every letter, number, decimal, slash and suffix remains readable.
Legacy Indramat and Bosch Rexroth systems
Technical support starts with the installed configuration.
Litco helps industrial teams identify motion-control hardware, organize the evidence behind a fault and route the request toward a manual, inventory check, repair evaluation, exchange or targeted follow-up.
Before you call or upload
Turn a symptom into a focused request.
A family prefix narrows the search, but the complete type code, revision, firmware, installed modules and machine context may determine the correct next step.
Show the configuration
Capture the complete unit, connectors, option modules, cooling and the shaft or flange when the equipment is a motor.
Describe what happened
Include the machine, axis, displayed code, recent work and the sequence immediately before the problem appeared.
Define the outcome
State whether you need identification, availability, repair, exchange or technical follow-up, plus the required date and destination.
Choose the right route
Support, repair and replacement answer different questions.
Identify or research
Use product pages, Litco checklists, type-code guides and official manufacturer records to establish what is installed and which fields still require physical verification.
Repair, exchange or replace
Use one intake to describe the unit, failure and urgency. Litco reviews whether the request should move toward repair evaluation, exchange availability, replacement inventory or further technical questions.
Availability · repair · exchange
Send the complete code.
The suffix can change electrical and mechanical compatibility. Include every character and a clear nameplate photo.